Frequently Asked Questions

You can register by clicking Register Now on the home page, or by simply clicking here.

If you have already taken the JUVÉDERM® VOLBELLA® XC Injection Training for the Lips or Infraorbital Hollows, you should use “Already Registered” to log in. If you are new to AllerganAestheticsTraining.com, please click “Register Now” to set up a user profile. If you have Allergan Advantage user credentials, you may register with your Allergan Advantage email and password.

For any additional login assistance, please call Web Services at 1-844-246-2461, option 3, Monday through Friday, 8 AM to 6 PM CT.

For login assistance, please call Web Services at 1-844-246-2461, option 3, Monday through Friday, 8 AM to 6 PM CT.

Your Allergan account number, or ship-to number, can be found on your Allergan invoice. You may also call Allergan Customer Service at 1-800-377-7790, Monday through Friday, 8 AM to 7 PM CT.

Please call Allergan Customer Service at 1-800-377-7790, Monday through Friday, 8 AM to 7 PM CT.

To receive SKINVIVE by JUVÉDERM® and/or JUVÉDERM® VOLBELLA® XC (for infraorbital hollows) samples and be eligible to purchase product when it’s available for order, you must be trained on injection techniques and Important Safety Information. Please note training is mandatory for any HCP who is planning to administer or inject any of the products mentioned above. To be trained, you must watch the injection video of the Allergan Aesthetics Facial product you wish to purchase in its entirety. The length of Allergan Aesthetics Facial Injection Videos can range from 15 minutes to 50 minutes depending on the information that is required.

If you are having difficulty navigating the quiz modules, please call Web Services at 1-844-246-2461, option 3, Monday through Friday, 8 AM to 6 PM CT.

If you are using an Apple computer or iPad®, be sure to check your settings and enable JavaScript®.

Two of the most common reasons why registered users are not able to order product are:

  1. The product video was not watched in its entirety. Remember, you must watch the entire video, including the Important Safety Information at the end.
  2. You did not enter your initials on the certification page (if you trained on JUVÉDERM® VOLBELLA® XC) to confirm you completed the video.

Please call Web Services at 1-844-246-2461, option 3, Monday through Friday, 8 AM to
6 PM CT, for further assistance.

Ensure you are using the most up-to-date browser. If not, please click here to update your browser. For further assistance with video playback, please call Customer Service at 1‑800‑377‑7790, Monday through Friday, 8 AM to 7 PM CT.

There are 3 ways to order:

  1. Call Allergan Customer Service: 1-800-377-7790, Monday through Friday,
    8 AM to 7 PM CT.
  2. Contact your Allergan sales representative.
  3. Order online at Allergan Direct.

In order to view the required training videos, you must register first. Once you are a registered user, you will be able to access the mandatory training videos.

You may have inadequate internet bandwidth, or the video streaming service is too busy to handle the request. Please try again later.

Please call Web Services at 1‑800‑377‑7790, Monday through Friday,
8 AM to 6 PM CT, for further assistance.

JUVÉDERM® VOLBELLA® XC Important Information

INDICATION

SKINVIVE by JUVÉDERM® injectable gel is indicated for intradermal injection to improve skin smoothness of the cheeks in adults over the age of 21.

JUVÉDERM® VOLBELLA® XC Important Information

INDICATION

JUVÉDERM® VOLBELLA® XC injectable gel is indicated for injection into the lips for lip augmentation and for correction of perioral rhytids in adults over the age of 21.

SKINVIVE by JUVÉDERM® Important Information

INDICATIONS

SKINVIVE by JUVÉDERM® injectable gel is indicated for intradermal injection to improve skin smoothness of the cheeks in adults over the age of 21.

IMPORTANT SAFETY INFORMATION
CONTRAINDICATIONS

This product should not be used in patients who have severe allergies, marked by a history of anaphylaxis or history or presence of multiple severe allergies, and should not be used in patients with a history of allergies to Gram-positive bacterial proteins or lidocaine contained in this product.

WARNINGS
  • Do not inject into blood vessels. Introduction of these products into the vasculature may lead to embolization, occlusion of the vessels, ischemia, or infarction. Take extra care when injecting soft-tissue fillers; for example, after insertion of the needle and just before injection, the plunger rod can be withdrawn slightly to aspirate and verify the needle is not intravascular, inject the product slowly, and apply the least amount of pressure necessary. Rare, but serious, adverse events associated with the intravascular injection of soft-tissue fillers in the face have been reported and include temporary or permanent vision impairment, blindness, cerebral ischemia or cerebral hemorrhage leading to stroke, skin necrosis, and damage to underlying facial structures. Immediately stop the injection if a patient exhibits any of the following symptoms: changes in vision, signs of a stroke, blanching of the skin, unusual pain during or shortly after the procedure. Patients should receive prompt medical attention and, possibly, evaluation by an appropriate healthcare professional specialist should an intravascular injection occur
  • Product use at specific sites in which an active inflammatory process (skin eruptions such as cysts, pimples, rashes, or hives) or infection is present should be deferred until the underlying process has been controlled
  • Injection site responses consist mainly of short-term inflammatory symptoms and generally resolve within 1 week. Refer to the ADVERSE EVENTS
PRECAUTIONS
  • To minimize the risk of potential complications, this product should only be used by healthcare professionals who have appropriate training, experience, and who are knowledgeable about the anatomy at and around the site of injection
  • Discuss all potential risks of soft tissue injections with patients prior to treatment and ensure patients are aware of signs and symptoms of potential complications
  • Limit patients to 20 mL of any JUVÉDERM® injectable gel per 60 kg (130 lbs.) body mass per year. The safety of injecting greater amounts has not been established
  • This product is intended for improving skin smoothness and fine lines of the cheeks. The safety and effectiveness of use in other areas of the body have not been established
  • Injection of more than 6.0 mL of this product (initial and touch-up treatment combined) for improvement of skin smoothness and fine lines of the cheeks has not been studied
  • As with all transcutaneous procedures, injections of the product carry a risk of infection
  • The safety for use during pregnancy, in breastfeeding females, and in patients under 22 years has not been established
  • The safety in patients with known susceptibility to keloid formation, hypertrophic scarring, or pigmentation disorders has not been studied
  • This product should be used with caution in patients on immunosuppressive therapy
  • Patients taking medications that can prolong bleeding (such as aspirin, nonsteroidal anti-inflammatory drugs, and warfarin) may experience increased bruising or bleeding at treatment sites
  • Patients may experience late onset AEs with use of injectable gel implants, including this product
  • This product should only be used by healthcare professionals who have appropriate experience and who are knowledgeable about the anatomy and the product for use in the face
  • If laser treatment, chemical peel, or any other procedure based on active dermal response is considered after treatment, or before skin has healed from a procedure prior to treatment, there is a possible risk of eliciting an inflammatory reaction at the injection site
ADVERSE EVENTS

In clinical studies, injection site responses (ISRs) observed in >5% of treated subjects included redness, lumps/bumps, swelling, bruising, pain, tenderness, firmness, discoloration, and itching. Most ISRs were mild. Adverse events reported through postmarketing surveillance outside of the United States included inflammatory reaction, inflammatory nodule, unsatisfactory result, loss/lack of correction, allergic reaction, anxiety, vascular occlusion, infection, dry skin, increase/decrease in sensation, and abscess.

To report an adverse reaction with SKINVIVE by JUVÉDERM®, please call the Allergan® Product Support Department at 1-877-345-5372. Please see Directions for Use or visit SKINVIVEDFU.com for more information.

SKINVIVE by JUVÉDERM® is available only by a licensed physician or properly licensed practitioner.

JUVÉDERM® VOLBELLA® XC Important Information

INDICATIONS

JUVÉDERM® VOLBELLA® XC injectable gel is indicated for injection into the lips for lip augmentation and correction of perioral rhytids, and for the improvement of infraorbital hollowing in adults over the age of 21.

IMPORTANT SAFETY INFORMATION
CONTRAINDICATIONS

This product should not be used in patients who have severe allergies, marked by a history of anaphylaxis or history or presence of multiple severe allergies, and should not be used in patients with a history of allergies to Gram-positive bacterial proteins or lidocaine contained in this product.

WARNINGS
  • Do not inject into blood vessels. Introduction of this product into the vasculature may lead to embolization, occlusion of the vessels, ischemia, or infarction. Take extra care when injecting soft-tissue fillers; for example, after insertion of the needle and just before injection, the plunger rod can be withdrawn slightly to aspirate and verify the needle is not intravascular, inject the product slowly, and apply the least amount of pressure necessary. Rare, but serious, adverse events associated with the intravascular injection of soft-tissue fillers in the face have been reported and include temporary or permanent vision impairment, blindness, cerebral ischemia or cerebral hemorrhage leading to stroke, skin necrosis, and damage to underlying facial structures. Immediately stop the injection if a patient exhibits any of the following symptoms: changes in vision, signs of a stroke, blanching of the skin, unusual pain during or shortly after the procedure. Patients should receive prompt medical attention and, possibly, evaluation by an appropriate healthcare professional specialist should an intravascular injection occur
  • Product use at specific sites in which an active inflammatory process (skin eruptions such as cysts, pimples, rashes, or hives) or infection is present should be deferred until the underlying process has been controlled
PRECAUTIONS
  • To minimize the risks of potential complications, this product should only be used by healthcare professionals with appropriate experience and training on facial anatomy and product use in indicated area(s), vasculature, safe injection techniques, and identification and management of potential adverse events, including intravascular complications
  • The potential risks of soft-tissue injections should be discussed with patients prior to treatment to ensure they are aware of signs and symptoms of complications
  • The safety and effectiveness for the treatment of anatomic regions other than the lips, perioral rhytids, and infraorbital hollows have not been established in controlled clinical studies
  • The safety for use of this product during pregnancy, in breastfeeding females, and in patients with known susceptibility to keloid formation, hypertrophic scarring, and pigmentation disorders has not been studied
  • The safety for use in patients under 22 years has not been established
  • As with all transcutaneous procedures, dermal filler implantation carries a risk of infection
  • Dermal fillers should be used with caution in patients on immunosuppressive therapy
  • Patients taking medications that can prolong bleeding (such as aspirin, nonsteroidal anti-inflammatory drugs, and warfarin) may experience increased bruising or bleeding at treatment sites
  • If laser treatment, chemical peel, or any other procedure based on active dermal response is considered after treatment, or before skin has healed from a procedure prior to treatment, there is a possible risk of eliciting an inflammatory reaction at the injection site
  • Patients may experience late-onset adverse events with use of dermal fillers
  • Injection of more than 6.0 mL of JUVÉDERM® VOLBELLA® XC injectable gel for lip augmentation and correction of perioral rhytids, and more than 2.2 mL per infraorbital hollow, has not been studied
  • Based on preclinical studies, patients should be limited to 20 mL of any JUVÉDERM® injectable gel per 60 kg (130 lbs) body mass per year. The safety of injecting greater amounts has not been established
ADVERSE EVENTS

The most commonly reported side effects for JUVÉDERM® VOLBELLA® XC injectable gel were redness, swelling, pain, tenderness, firmness, lumps/bumps, bruising, discoloration, itching, and dryness. Most were predominantly mild or moderate in severity, with duration of 30 days or less.

To report an adverse reaction with JUVÉDERM® VOLBELLA® XC, please call the Allergan® Product Support Department at 1-877-345-5372. Please visit JuvedermDFU.com for more information.

JUVÉDERM® VOLBELLA® XC injectable gel is available only by a licensed physician or properly licensed practitioner.